Freshstatus vs Sorry
Freshstatus freshworks' status page, cheapest if you are already in their suite. Sorry a status-page-only tool that treats incident comms as the product. Here is how they actually differ.
Verdict in one line each
Freshstatus
Choose it if: Existing Freshdesk or Freshservice customers.
Watch out: Weaker case as a standalone tool if you have no other Freshworks products.
Sorry
Choose it if: Teams with monitoring already solved who only need the customer-facing comms layer.
Watch out: No built-in detection. Something else has to tell it an incident started.
Differences that actually matter
On every feature we have verified for both tools, these two behave the same. The decision comes down to price, ecosystem fit and the qualitative notes below.
Not yet verified for both: remove vendor branding, sms notifications, webhooks, embeddable widget, private status pages, audience-specific pages, sso / saml. We leave these blank rather than guessing.
Full feature comparison
Rows where the two tools differ are highlighted.
| Feature | Freshstatus | Sorry |
|---|---|---|
| Custom domainServe the status page on your own domain, e.g. status.example.com. | Yes | Yes |
| Remove vendor brandingWhether the vendor's own branding can be removed from the public page. | Not verified | Yes |
| Per-component statusBreak the page into individual services or components with independent states. | Yes | Yes |
| Scheduled maintenanceAnnounce planned windows in advance and notify subscribers. | Yes | Yes |
| Email subscribersLet customers subscribe to incident updates by email. | Yes | Yes |
| SMS notificationsDeliver incident updates over SMS. | Not verified | Yes |
| Slack notificationsPush incident updates into a Slack workspace. | Yes | Yes |
| WebhooksFire an HTTP callback when incident state changes. | Not verified | Yes |
| RSS / Atom feedMachine-readable incident feed. | Yes | Yes |
| Embeddable widgetDrop a live status badge or banner into your own app. | Not verified | Yes |
| Private status pagesRestrict the page to authenticated or invited viewers. | Yes | Not verified |
| Audience-specific pagesShow different components to different customer segments. | Not verified | Not verified |
| Built-in uptime monitoringThe tool can detect outages itself, rather than only displaying states you set manually. | No | No |
| Public APICreate and update incidents programmatically. | Yes | Yes |
| SSO / SAMLSingle sign-on for your internal team members. | Not verified | Not verified |
| Self-hostableSource available and deployable on your own infrastructure. | No | No |
Yes supported · No not supported · not yet verified by us (we show a dash rather than guessing).
Pricing
Pricing
Not yet verified. We have not independently confirmed this against the vendor since the last pricing change. Check the vendor page before relying on it.
Pricing
Not yet verified. We have not independently confirmed this against the vendor since the last pricing change. Check the vendor page before relying on it.
What each one looks like
Common questions
Do Freshstatus and Sorry include uptime monitoring?
Freshstatus does not monitor for you and relies on an external source to open incidents; Sorry does not monitor for you and relies on an external source to open incidents. If you already run a monitoring stack, a bundled monitor is overlap rather than value; if you do not, buying both separately usually costs more.
Can Freshstatus or Sorry be self-hosted?
Neither is self-hostable; both are hosted services. If keeping incident data in-house is a hard requirement, look at an open-source option instead.
Which is cheaper, Freshstatus or Sorry?
Pricing in this category moves often and both vendors meter different things, so we link to the live pricing pages rather than quoting figures we have not re-verified. The variable that usually decides it is subscriber count: tools that charge per notified subscriber get expensive at exactly the point your product starts working.